FAQS
What payment methods do you have?
We don’t accept the cash on delivery.
Why was my payment declined?
Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method. If the advice above does not work, please contact your bank or contact our customer service.
Why do I need to verify my payment on my order?
Detailed personal information may be required for orders selected randomly by our fraud prevention team for further verification before sending out. It is our responsibility to protect our shoppers from any unwanted billings. If the verification is not completed within a few days, your order will be subject to cancellation without further notice.
TRACK MY ORDER
Why was my order divided into two or more packages?
Orders might be divided into different packages due to a difference in processing time or there are many items in your order which need to be divided.
What happens if I am not in when it arrives?
Signature may be necessary when the package is to be delivered, so it is preferable for you or somebody else to be at home.
If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.
We don’t accept the cash on delivery.
Why was my payment declined?
Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method. If the advice above does not work, please contact your bank or contact our customer service.
Why do I need to verify my payment on my order?
Detailed personal information may be required for orders selected randomly by our fraud prevention team for further verification before sending out. It is our responsibility to protect our shoppers from any unwanted billings. If the verification is not completed within a few days, your order will be subject to cancellation without further notice.
TRACK MY ORDER
Why was my order divided into two or more packages?
Orders might be divided into different packages due to a difference in processing time or there are many items in your order which need to be divided.
What happens if I am not in when it arrives?
Signature may be necessary when the package is to be delivered, so it is preferable for you or somebody else to be at home.
If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.
